 Paws4Claws Returns and Shipping Policy
When Will My Order Be Shipped? PawsClaws maintains 95% of our inventories in our own warehouse here in North
Carolina. Occasionally, we will be
out-of-stock due to strong customer demand or limited inventory shipments from
our suppliers. We try to
always ship your orders within 24-48 hours of purchase on in-stock items. What Is Our Return Policy?
At Paws4Claws,
we are confident the quality of our merchandise will meet, if not exceed your
expectations. If you are not satisfied with your purchase simply follow the
instructions below. Paws4Claws will only accept merchandise returns with a valid Return
Goods Authorization (RGA) within 30 days of purchase. A credit or refund will
be issued at the time of return only with a valid receipt. A valid receipt is
an original sales receipt, gift receipt or packing slip. Pending inspection for damage to the product and packaging, a
credit or refund will be issued for the item value. Any taxes charged will be
refunded in accordance with state laws. Shipping and handling charges are non
refundable. Returns will not be accepted without a copy of your receipt or
packing slip. No returns will be
accepted without prior written pre-authorization. To
return an item it must be insure the package and mailed back to us at: Paws4Claws Durham, NC 27703-5024
Do not return any damaged merchandise to us without written pre-authorization (RGA). Yes, (unless otherwise stated) within 20 days from the date of delivery, "SALE PRICE" merchandise may only be returned for store credit only and as long as it is in its original packaging, has not been damaged and is be accompanied by a pre-authorized Return Merchandise Authorization (RMA), and is shipped to the address listed above "INSURED". Shipping & Handling fees are nonrefundable. How Do I Pay For My Purchase?
How will my order be shipped? Do to increased fuel prices which have caused UPS cost to escalate, dramatically Paws4Claws ships via USPS First Class Mail and USPS Priority Mail whenever possible. What If I Need My Order To Arrive Faster Than USPS Priority Mail? If you require even faster shipping,we also offer USPS Express mail. If you would like us to ship via UPS or FedEx contact us and we will arrange to ship your order using one of those methods. How Are Delivery Charges Calculated?
At Paws4Claws,Our Free Shipping program pertains to regularly priced merchandise (not sale merchandise) that totals $75 and over unless otherwise notated. Can I Place Special Orders? Paws4Claws has developed some special arrangements with our business partners,
which allows us to secure merchandise on a special order basis. Just call us at 877-HUG-A-PET or email
us at customerservice@paws4claws.com with your request. We will
do our best to track down what you are looking for as long as it made by one of
our existing suppliers. What Happens If My Order Is Out-of stock or Back-ordered? Unfortunately,
back-orders and out-of-stocks do happen. Paws4Claws will do its best to keep you notified as to when
we expect to ship your order. Contact Us Still
have questions or comments? Please contact us by email: customerservice@paws4claws.com. You may us 24-hours a day, 7-days a week at 877-HUG-A-PET or fax us at
888-336-4046. We look forward to serving
you. Paws4Claws 11312 US 15-501 North Suite 107-223 Chapel Hill, North
Carolina 27517 We hope your shopping
experience at Paws4Claws.com has
been informational, efficient, and fun. Our goal is to help pets and the people
that love and care for them. We
donate a portion of our profits to pet shelters and rescues and people
charities and philanthropic organizations in need. We thank you for helping us
to help them. Connecting For A Friendlier World, Paws4Claws |
